01 · FOR NEW PATIENTS
What to expect at your first visit
Your first appointment is a 60 to 90 minute video session focused on understanding your story. We will ask careful questions, listen more than we talk, and leave you with a clear sense of next steps.
- Plan for 90 minutes, though we may finish earlier.
- Find a private space with reliable internet.
- Have your insurance card and any current medication list handy.
- You do not need to come prepared with a diagnosis – that is our job.
02 · BEFORE YOUR VISIT
Telehealth setup guide
All LumenMind appointments are conducted via secure HIPAA-compliant video. A few minutes of setup ahead of time means our session can focus on what matters.
- Use a laptop or tablet when possible — phone screens work but are tighter.
- Test your camera and microphone before the visit.
- Connect from a private room where you will not be overheard.
- Click the secure video link sent by email 10 minutes before the appointment.
03 · PAPERWORK
Forms and documents
New patient intake forms are sent securely after booking. There is nothing to download or fax. If you need an additional document, reach out and we will send what you need.
04 · EXTERNAL
Trusted mental health resources
For background reading, advocacy, and support beyond what we offer here, these organizations are reputable starting points.
- NAMI – National Alliance on Mental Illness
- NIMH – National Institute of Mental Health
- SAMHSA – Substance Abuse and Mental Health Services Administration
- APA – American Psychiatric Association
- Mental Health America
05 · ESTABLISHED PATIENTS
Already a patient?
If you are an established patient at LumenMind, the patient portal is the fastest way to reach us for non-urgent questions, refill requests, appointment changes, and access to your records.